FULL TIME|Remote, Global / Remote · Удаленно|Опубликовано 2/2/2026
Social Discovery Group /Customer Support Specialist
Описание
Social Discovery Group is a global social technology company developing online platforms and applications used by millions of users worldwide. As a Customer Support Specialist, you will assist users with inquiries, resolve issues related to platform usage, and ensure a safe and positive user experience while working in a remote, fast-paced environment.
Обязанности
- Provide customer support via chat, email, or ticketing systems
- Assist users with account, subscription, or platform-related questions
- Review and resolve user issues in accordance with internal guidelines
- Escalate complex or sensitive cases when required
- Maintain accurate records of customer interactions
- Follow quality standards, SLAs, and company policies
- Contribute to user satisfaction and retention
Требования
- Experience in customer support, moderation, or service roles is an advantage
- Strong written communication skills in English
- Attention to detail and problem-solving ability
- Ability to work independently in a remote environment
- Basic computer and system navigation skills
- Willingness to work in shifts if required
- Experience with online platforms or apps is a plus
Навыки
Customer SupportOnline Platform SupportCommunication SkillsProblem SolvingTicketing SystemsCRM SystemsAttention to DetailRemote WorkTime ManagementCustomer Satisfaction
Social Discovery Group
Social Discovery Group (SDG) is a global technology group that builds and operates social discovery and dating platforms used by millions of people worldwide. The group focuses on creating digital products that help users connect, communicate, and build relationships through modern, user-centric, and AI-powered technologies. SDG’s ecosystem includes multiple well-known consumer apps and platforms in the social networking and dating space, serving diverse audiences across different markets. The company emphasizes innovation, experimentation, and scalable product development, combining deep product expertise with data-driven decision-making.