Shopmonkey /Customer Support Specialist

Описание

Shopmonkey is a SaaS platform providing shop management software for automotive repair businesses. As a Customer Support Specialist, you will assist customers with product-related inquiries, provide troubleshooting support, and ensure a smooth and positive user experience in a fast-paced, customer-focused environment.

Обязанности

Provide product support via chat, email, or phone
Assist customers with onboarding and feature usage
Troubleshoot technical issues and escalate when needed
Maintain accurate records in CRM systems
Ensure high customer satisfaction and response quality
Collaborate with product and engineering teams
Follow internal SLAs and support guidelines

Требования

Experience in customer support or SaaS environments
Strong communication and problem-solving skills
Ability to explain technical concepts clearly
Familiarity with CRM or ticketing systems
Customer-first mindset
Experience in automotive or shop management software is a plus
Ability to work independently and in a team

Навыки

Customer SupportSaaS SupportCRM SystemsTroubleshootingCommunication SkillsTechnical SupportProblem SolvingTicketing SystemsClient ManagementRemote Work

Shopmonkey

Shopmonkey is a cloud-based shop management software platform designed to help automotive repair shops streamline operations, improve efficiency, and grow their businesses. Founded in 2016, the company provides an all-in-one system for managing appointments, estimates, invoices, payments, inventory, customer communication, and reporting. The platform integrates modern automation and digital tools to replace manual processes traditionally used in auto repair businesses. Shopmonkey serves thousands of automotive service providers, helping them modernize workflows and enhance customer experience.