FULL TIME|Yerevan, Armenia · Удаленно|Опубликовано 5/24/2026
SupportYourApp /Technical Support Engineer
Описание
SupportYourApp is looking for a proactive and tech-savvy Technical Support Engineer to support a complex B2B product in a remote global environment. The role combines technical troubleshooting with customer-facing communication, including product setup, API and data flow issue resolution, demo calls, client training, and long-term customer success support.
Обязанности
- Set up and configure a complex B2B product with advanced functional logic.
- Conduct demo calls to understand client business needs and present product value.
- Develop and lead client training sessions to support product adoption.
- Troubleshoot technical issues related to API requests, data flows, and integrations.
- Act as a trusted advisor throughout the client journey.
- Manage a portfolio of accounts with a focus on retention and growth opportunities.
- Collaborate with product and engineering teams to resolve complex technical issues.
- Build strong long-term relationships with customers through clear and proactive communication.
Требования
- 1–2+ years of experience in Technical Support, Customer Success, Implementation, or Account Management.
- Hands-on experience with complex B2B systems such as ERP, CRM, SaaS, Odoo, SAP, Microsoft Dynamics, or similar platforms.
- Strong technical mindset with the ability to understand systems, APIs, and data flows.
- Experience with APIs, JSON, HTTP requests, or debugging tools is a strong advantage.
- Excellent communication and presentation skills.
- Customer-oriented, responsible, and solution-driven attitude.
- Fluent English, both written and spoken.
Навыки
TechnicalSupportCustomerSuccessB2BSaaSERPCRMOdooSAPMicrosoftDynamicsAPIJSONHTTPRequestsDebuggingDataFlowsIntegrationsProductSetupClientTrainingDemoCallsAccountManagementCommunicationTroubleshootingEnglish
SupportYourApp
SupportYourApp is an Intelligent Support-as-a-Service company that provides secure customer support, technical support, and customer experience services for growing companies worldwide. Founded in 2010, the company supports businesses across industries such as SaaS, fintech, ecommerce, healthcare, travel, hospitality, and technology. Its services include 24/7 customer support outsourcing, call center support, technical support, help desk support, live chat support, multilingual support, and AI-powered customer service automation. SupportYourApp works with more than 250 companies and offers support in over 60 languages.