FULL TIME|Remote, Global / Remote · Удаленно|Опубликовано 2/1/2026
The Flex /Customer Support Specialist
Описание
The Flex is a workforce management and flexible staffing platform seeking a Customer Support Specialist to support users and clients across its platform. In this role, you will handle customer inquiries, resolve issues efficiently, and ensure a positive user experience while working in a dynamic, remote-first environment.
Обязанности
- Provide customer support via chat, email, and ticketing systems
- Assist users with platform-related questions and issues
- Troubleshoot problems and escalate complex cases when necessary
- Maintain accurate records of customer interactions
- Follow internal processes, SLAs, and quality standards
- Collaborate with internal teams to ensure timely issue resolution
- Contribute to customer satisfaction and retention
Требования
- Experience in customer support or service-related roles
- Strong written and verbal communication skills
- Problem-solving and customer-oriented mindset
- Ability to work independently in a remote environment
- Familiarity with CRM or ticketing systems is a plus
- Good time management and organizational skills
Навыки
Customer SupportCommunication SkillsProblem SolvingCRM SystemsTicketing SystemsTime ManagementRemote WorkCustomer SatisfactionMultitasking
The Flex
The Flex is a global Employer of Record (EOR) and workforce management platform that enables companies to hire, manage, and pay talent internationally without establishing local legal entities. The platform simplifies global employment by handling compliance, payroll, taxes, benefits, and local labor regulations across multiple countries. The Flex supports startups, scale-ups, and global enterprises in building distributed teams quickly and compliantly. By combining legal expertise, technology, and operational efficiency, The Flex helps organizations scale internationally while reducing administrative and regulatory complexity.