FULL TIME|Remote, Not specified / Remote · Удаленно|Опубликовано 2/26/2026
Workato /Customer Success Manager
Описание
Workato is seeking a Customer Success Manager to manage strategic customer relationships and ensure successful implementation and adoption of its automation platform. The role focuses on driving customer engagement, retention, and long-term value creation within enterprise accounts.
Обязанности
- Manage and grow strategic customer accounts
- Drive product adoption and customer engagement
- Conduct regular business reviews with clients
- Identify upsell and expansion opportunities
- Collaborate with sales and technical teams
- Monitor customer KPIs and satisfaction metrics
- Act as primary point of contact for enterprise clients
Требования
- Experience in Customer Success, Account Management, or SaaS
- Strong understanding of enterprise software solutions
- Excellent communication and stakeholder management skills
- Ability to manage multiple client accounts
- Analytical mindset and data-driven approach
- Experience working in a fast-paced tech environment
- Fluent English communication skills
Навыки
Customer SuccessSaaSAccount ManagementClient RetentionEnterprise SoftwareKPI TrackingStakeholder ManagementCommunication SkillsAutomation Platforms
Workato
Workato is a leading enterprise automation platform that enables organizations to integrate applications, automate workflows, and orchestrate complex business processes without heavy coding. Founded in 2013, the company provides an intuitive, scalable integration platform (iPaaS) that connects cloud and on-premise systems. Workato serves enterprises across industries, helping them streamline operations, improve efficiency, and accelerate digital transformation initiatives. The platform combines automation, API management, and AI-driven capabilities to simplify enterprise integration at scale.