FULL TIME|Yerevan, Armenia|Опубликовано 5/31/2026
Picsart /Creator Support Internship
Описание
Picsart is looking for a Creator Support Intern to join its Customer Support team in Yerevan for a 5-month internship. This role focuses on helping Picsart creators through clear and empathetic email support, troubleshooting common technical and billing-related issues, managing multiple requests, and supporting a positive creator experience on one of the world’s leading creative platforms.
Обязанности
- Handle customer inquiries via email in a clear, professional, and empathetic tone.
- Troubleshoot common technical issues.
- Support users with billing and payment-related questions.
- Manage and prioritize multiple customer requests in a fast-paced environment.
- Escalate complex cases to the appropriate internal teams.
- Identify patterns in user issues and suggest improvements.
- Collaborate with support team members and internal departments when needed.
- Participate in trainings and knowledge-sharing activities.
Требования
- Strong written communication skills in English.
- Ability to communicate with customers clearly, warmly, and professionally.
- Strong attention to detail.
- Ability to follow processes accurately.
- Structured thinking and ability to identify the real issue.
- Willingness to learn and adapt quickly.
- Proactive and collaborative team-player mindset.
- Familiarity with Zendesk or similar ticketing systems is a plus.
- Basic knowledge of Jira or other issue-tracking tools is a plus.
- Interest or hands-on experience with AI tools such as ChatGPT, Gemini, or Claude is a plus.
Навыки
CustomerSupportEmailCreatorEnglishCommunicationTechnicalTroubleshootingBillingPaymentZendeskJiraTicketingSystemsAIToolsChatGPTGeminiClaudeAttentiontoDetailProblemSolvingProcessFollowingTeamworkEmpathy
Picsart
Picsart — компания или платформа в сфере product, design, research и creative technology. Она предлагает инструменты и услуги для продуктовой работы, UX, дизайна, пользовательских исследований, визуального контента или цифрового творчества, помогая клиентам, пользователям или партнёрам решать практические задачи с помощью современных технологий, экспертной поддержки и структурированных процессов. Компания была основана в 2011 году. Профиль компании на ANQ описывает её ключевые направления, продукты, услуги и роль на рынке. Платформа широко используется для редактирования фото и видео, графического дизайна и AI-инструментов для создания визуального контента.