Xometry /Case Manager

Описание

Обязанности

• Track and monitor multiple customer orders and supplier jobs at the same time.
• Drive improvements in on-time delivery, product quality, and customer satisfaction.
• Build strong relationships with customers and manufacturing partners.
• Use manufacturing knowledge to support successful and timely production execution.
• Monitor supplier performance through assessments, schedule management, quality reviews, and corrective actions.
• Assess part rejections and coordinate resolutions with customers and suppliers.
• Manage customer complaints and replacement processes for returned products.
• Report order status, risks, escalations, and recovery plans.
• Maintain accurate documentation in internal systems and databases.
• Follow Quality Management System procedures and company technology platforms.
• Collaborate with Engineering, Customer Care, Quality, Sales, Logistics, and Shipping teams.
• Participate in initiatives to simplify, improve, and automate operational processes.

Требования

• 4+ years of experience in manufacturing operations, supply chain coordination, project management, production engineering, or a related technical field.
• Strong technical manufacturing knowledge and ability to discuss engineering and production topics with customers and partners.
• Understanding of CNC machining, sheet metal fabrication, injection molding, 3D printing, casting, and secondary operations.
• Ability to read and discuss engineering drawings, GD&T, tolerances, manufacturing constraints, and inspection requirements.
• Experience identifying manufacturing risks, quality concerns, and production bottlenecks.
• Strong problem-solving and root cause analysis skills.
• Experience managing complex and high-value manufacturing orders.
• Strong customer-facing communication and escalation management skills.
• Ability to manage multiple projects independently with strong attention to detail.
• English proficiency at C1 level or higher.
• Experience mentoring or supporting junior team members is a strong advantage.

Навыки