FULL TIME|Remote, Global / Remote · Удаленно|Опубликовано 2/1/2026
Planner 5D /Customer Support Specialist
Описание
Planner 5D is a leading home design and interior planning platform used by millions of users worldwide. The Customer Support Specialist role focuses on assisting users with product-related questions, subscriptions, and technical issues, while ensuring a high level of customer satisfaction in a remote, fast-paced SaaS environment.
Обязанности
- Provide customer support via chat, email, and ticketing systems
- Assist users with product usage, subscriptions, and billing inquiries
- Troubleshoot basic technical issues and escalate complex cases
- Maintain accurate records of customer interactions
- Follow support workflows, SLAs, and quality standards
- Collaborate with product and engineering teams when needed
- Contribute to customer satisfaction and retention
Требования
- Experience in customer support or service-related roles
- Strong written communication skills in English
- Customer-oriented mindset and problem-solving ability
- Ability to work independently in a remote environment
- Familiarity with SaaS products and ticketing systems is a plus
- Good time management and organizational skills
Навыки
Customer SupportSaaS SupportCommunication SkillsProblem SolvingTicketing SystemsCRM SystemsTime ManagementRemote WorkCustomer SatisfactionMultitasking
Planner 5D
Planner 5D is a leading home and interior design platform that enables users to create detailed 2D and 3D floor plans and realistic interior designs with ease. Founded in 2011, the platform is used by homeowners, designers, educators, and real estate professionals around the world to visualize and plan residential and commercial spaces. By combining intuitive design tools with artificial intelligence, Planner 5D simplifies complex design workflows and makes interior design accessible to users of all skill levels. The platform supports millions of projects globally and continues to expand its AI-powered features for smarter, faster, and more realistic space planning.