EasyPay /Call Center Specialist

Описание

EasyPay Armenia is looking for a Call Center Specialist to join its customer support team. The role involves handling customer inquiries related to payment services, providing accurate information, resolving issues, and ensuring a high level of customer satisfaction while complying with company procedures and service standards.

Обязанности

Handle inbound customer calls professionally and efficiently
Provide information about EasyPay services and payment solutions
Register and process customer requests and inquiries
Resolve customer issues or escalate complex cases when required
Maintain accurate records in internal systems
Follow service quality standards and call center procedures
Contribute to customer satisfaction and service improvement

Требования

Experience in call center or customer service roles is an advantage
Strong verbal communication skills
Customer-oriented attitude and problem-solving ability
Basic computer and system navigation skills
Ability to work in shifts if required
Knowledge of financial or payment services is a plus

Навыки

Call Center OperationsCustomer ServicePhone HandlingCommunication SkillsCRM SystemsProblem SolvingData EntryTime ManagementPayment Services KnowledgeCustomer Satisfaction

EasyPay

EasyPay is one of Armenia’s leading financial technology companies, providing digital payment solutions and financial services for individuals and businesses. Founded in 2012, EasyPay operates an extensive nationwide network of payment terminals and offers a comprehensive mobile application and digital wallet. The company enables users to pay utility bills, mobile services, taxes, loans, and other financial obligations quickly and securely. EasyPay plays a key role in Armenia’s cashless payment ecosystem by continuously expanding its services, infrastructure, and technology platforms.