FULL TIME|Yerevan, Armenia · Удаленно|Опубликовано 5/30/2026
TripleTen /Customer Onboarding Team Lead
Описание
TripleTen is looking for an experienced and results-driven Customer Onboarding Team Lead to own the onboarding experience and early student success for the US market. This role focuses on improving student activation, engagement, early retention, reducing refund requests, and building scalable onboarding operations for a growing online education platform.
Обязанности
- Own and improve onboarding KPIs, including student activation, engagement, retention, refund reduction, and time-to-activation.
- Lead and manage 3 onboarding teams with around 35 people in total.
- Analyze onboarding funnel performance and identify friction points.
- Implement data-driven initiatives to improve student outcomes and reduce churn.
- Manage hiring, onboarding, performance reviews, and team development.
- Build a high-performance, student-focused team culture.
- Design and optimize onboarding journeys and engagement strategies.
- Create proactive re-engagement programs for at-risk students.
- Improve operational processes, reporting frameworks, workload management, and tool usage.
- Work cross-functionally with Product, Sales, Retention, Finance, and Student Success teams.
Требования
- 5+ years of experience in onboarding, customer success, retention, or operations.
- Leadership experience managing large teams.
- Proven track record of improving activation, engagement, retention, churn reduction, and customer satisfaction KPIs.
- Strong people management skills, including coaching and scaling high-performing teams.
- Experience leading teams of 30+ people is preferred.
- Data-driven mindset with the ability to analyze funnels and performance metrics.
- Experience building onboarding processes, workflows, reporting systems, and scalable operational frameworks.
- Strong cross-functional collaboration skills.
- Excellent communication, problem-solving, and stakeholder management skills.
- Ability to manage escalations and drive continuous improvement.
Навыки
CustomerOnboardingSuccessStudentTeamLeadershipPeopleManagementOperationsKPIRetentionChurnReductionActivationEngagementFunnelAnalysisProcessOptimizationPerformanceMetricsStakeholderCross-functionalCollaborationHiringReviewsPlanhatNotionMiroGoogleWorkspaceReportingProblemSolvingRemoteWork
TripleTen
TripleTen — компания или платформа в сфере образования, EdTech и культурных программ. Она предлагает образовательные продукты, учебные программы, консультации, культурные проекты или инструменты для развития навыков, помогая клиентам, пользователям или партнёрам решать практические задачи с помощью современных технологий, экспертной поддержки и структурированных процессов. Профиль компании на ANQ описывает её ключевые направления, продукты, услуги и роль на рынке.