FULL TIME|Remote, Global / Remote · Удаленно|Опубликовано 2/9/2026
Nordic Sculpt /Customer Support Specialist
Описание
Nordic Sculpt is an e-commerce wellness brand serving customers globally. As a Customer Support Specialist, you will assist customers with order-related inquiries, product questions, and post-purchase support, ensuring a smooth and positive customer experience in a fully remote environment.
Обязанности
- Handle customer inquiries via email, chat, or ticketing systems
- Assist customers with orders, returns, refunds, and delivery issues
- Provide accurate information about products and policies
- Resolve customer issues efficiently and professionally
- Escalate complex cases when necessary
- Maintain accurate records of customer interactions
- Follow support workflows, SLAs, and quality standards
Требования
- Experience in customer support or e-commerce support roles is an advantage
- Strong written communication skills in English
- Customer-oriented mindset and problem-solving ability
- Ability to work independently in a remote environment
- Basic computer and system navigation skills
- Familiarity with CRM or helpdesk tools is a plus
- Good time management and attention to detail
Навыки
Customer SupportE-commerce SupportOrder ManagementCommunication SkillsProblem SolvingCRM SystemsTicketing SystemsTime ManagementRemote WorkCustomer Satisfaction
Nordic Sculpt
Nordic Sculpt is a modern wellness and body-sculpting brand focused on helping people feel confident in their bodies through non-invasive, at-home solutions. The brand designs and offers innovative sculpting and toning products inspired by Nordic simplicity, functionality, and self-care philosophy. Operating as a direct-to-consumer (DTC) brand, Nordic Sculpt emphasizes accessibility, ease of use, and evidence-based wellness practices. Its products are developed to integrate seamlessly into everyday routines, supporting body confidence, self-care, and overall wellbeing.