FULL TIME|Yerevan, Armenia|Տեղադրված է 1/29/2026
10Web /Customer Care Specialist
Նկարագրություն
10Web is an AI-powered website building and hosting platform seeking a Customer Care Specialist to support its growing global user base. In this role, you will assist customers with product-related questions, troubleshoot issues, and ensure a smooth and positive customer experience while representing the 10Web brand professionally.
Պարտականություններ
- Provide customer support via chat, email, and ticketing systems
- Assist users with platform usage, subscriptions, and basic technical issues
- Analyze customer problems and provide effective solutions
- Escalate complex technical issues to relevant teams
- Document customer interactions accurately in support systems
- Maintain high customer satisfaction and response quality
- Collaborate with internal teams to improve product and service quality
Պահանջներ
- Experience in customer support or customer care roles (SaaS is a plus)
- Strong written and verbal communication skills
- Ability to troubleshoot and explain technical concepts clearly
- Customer-oriented mindset and problem-solving skills
- Ability to work in a fast-paced environment
- Fluency in English (additional languages are a plus)
- Basic understanding of web technologies is an advantage
Հմտություններ
Customer SupportCustomer CareSaaS SupportCommunication SkillsProblem SolvingTicketing SystemsCRM
10Web
10Web is an AI-powered website building and hosting platform designed to help businesses and creators build, launch, and manage websites faster and more efficiently. Founded in 2017, 10Web leverages artificial intelligence to automate website creation, performance optimization, and cloud hosting, primarily within the WordPress ecosystem. The platform enables users to generate websites from simple inputs, recreate existing websites using AI, and manage hosting on Google Cloud infrastructure with built-in security and performance optimization. 10Web serves customers globally, supporting agencies, freelancers, startups, and businesses seeking scalable and cost-effective web solutions.