10Web /Mid-Level Customer Care Specialist (Day Shift)

Նկարագրություն

Պարտականություններ

• Handle inbound customer requests via phone, email, and chat.
• Provide accurate information and guidance about 10Web products and services.
• Troubleshoot user issues and escalate technical problems when needed.
• Document customer interactions in the support system.
• Collaborate with internal teams to ensure timely resolutions.
• Maintain high standards of customer satisfaction.

Պահանջներ

• Previous experience in customer support or call center environment (Mid level).
• Strong verbal and written communication skills.
• Ability to solve problems and manage multiple requests.
• Basic technical understanding of web products and SaaS support.
• Fluency in English and local language is preferred.

Հմտություններ