Picsart /Creator Support Internship

Նկարագրություն

Պարտականություններ

• Handle customer inquiries via email in a clear, professional, and empathetic tone.
• Troubleshoot common technical issues.
• Support users with billing and payment-related questions.
• Manage and prioritize multiple customer requests in a fast-paced environment.
• Escalate complex cases to the appropriate internal teams.
• Identify patterns in user issues and suggest improvements.
• Collaborate with support team members and internal departments when needed.
• Participate in trainings and knowledge-sharing activities.

Պահանջներ

• Strong written communication skills in English.
• Ability to communicate with customers clearly, warmly, and professionally.
• Strong attention to detail.
• Ability to follow processes accurately.
• Structured thinking and ability to identify the real issue.
• Willingness to learn and adapt quickly.
• Proactive and collaborative team-player mindset.
• Familiarity with Zendesk or similar ticketing systems is a plus.
• Basic knowledge of Jira or other issue-tracking tools is a plus.
• Interest or hands-on experience with AI tools such as ChatGPT, Gemini, or Claude is a plus.

Հմտություններ