FULL TIME|Remote, Global / Remote · Հեռավար|Տեղադրված է 2/16/2026
Fundraise Up /Customer Success Manager
Նկարագրություն
Fundraise Up is a SaaS platform that helps nonprofit organizations optimize online fundraising and donation experiences. As a Customer Success Manager, you will build long-term relationships with nonprofit clients, ensure successful onboarding and product adoption, and drive customer satisfaction and retention in a fast-growing, remote-first environment.
Պարտականություններ
- Manage and nurture relationships with nonprofit clients
- Support onboarding and product adoption processes
- Understand client goals and provide strategic guidance
- Monitor account performance and identify growth opportunities
- Collaborate with product and support teams to resolve issues
- Prepare reports and performance updates for clients
- Drive retention and expansion within assigned accounts
Պահանջներ
- Experience in customer success, account management, or SaaS roles
- Strong communication and relationship-building skills
- Analytical mindset with ability to interpret performance data
- Client-oriented and proactive approach
- Experience working with CRM systems
- Understanding of nonprofit sector or fundraising is a plus
- Ability to work independently in a remote environment
Հմտություններ
Customer SuccessSaaSAccount ManagementClient Relationship ManagementCRM SystemsData AnalysisCommunication SkillsRetention StrategyNonprofit Sector KnowledgeRemote Work
Fundraise Up
Fundraise Up is a technology company providing a modern fundraising platform designed to help nonprofits increase online donations and donor engagement. Founded in 2017, the company offers intelligent donation tools that optimize conversion rates, recurring giving, and overall fundraising performance. The platform integrates seamlessly with nonprofit websites and leverages data-driven personalization, payment flexibility, and advanced analytics to improve donor experience. Fundraise Up works with mission-driven organizations globally, supporting charities in maximizing the impact of their digital fundraising efforts.