Marriott International /Clerk-Reservations

Նկարագրություն

Պարտականություններ

• Process reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and recommend the appropriate room type.
• Verify room availability, rates, and reservation details.
• Explain guarantee, special rate, and cancellation policies to guests.
• Accommodate and document special guest requests.
• Answer questions about hotel facilities, services, and room accommodations.
• Use sales techniques to help maximize hotel revenue.
• Input and access reservation data in the reservation system.
• Correctly code special reservation types such as complimentary rooms, employee discounts, travel agent rates, and wholesale reservations.
• Follow proper escalation procedures for guest concerns.
• Maintain guest privacy, confidentiality, and Marriott service standards.
• Communicate clearly and professionally with guests and team members.

Պահանջներ

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.
• Clear and professional communication skills.
• Good telephone etiquette.
• Customer-service mindset and ability to address guest needs.
• Ability to work well with team members.
• Attention to detail when entering reservation information.
• Professional appearance and attitude.
• Ability to follow company policies, quality standards, and procedures.

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