FULL TIME|Yerevan, Armenia|Տեղադրված է 6/8/2026
International Organization for Migration (IOM) /Sr. User Support Associate (WAVE)
Նկարագրություն
The International Organization for Migration is looking for a Senior User Support Associate (WAVE) to provide Tier 2 functional support for IOM’s enterprise resource planning system, internally known as Wave. The role focuses on resolving user issues, supporting business processes, coordinating support activities, escalating technical problems, and helping improve knowledge articles and incident management practices.
Պարտականություններ
- Provide Tier 2 support for Wave users across assigned functional areas.
- Maintain advanced knowledge of assigned Wave business processes and technical configurations.
- Investigate escalated issues and identify user requirements, root causes, and resolution paths.
- Advise users on approved business processes and effective use of Wave.
- Support users throughout the resolution process, including workarounds when needed.
- Escalate technical issues to Tier 3 with accurate analysis and reproduction steps.
- Escalate business process gaps to the relevant business teams.
- Identify common issues and support problem management processes.
- Partner with Tier 1 support to develop solution articles for recurring issues.
- Coordinate support activities performed by staff under supervision.
- Provide support coverage during workday, evening, and rotating Sunday shifts when required.
Պահանջներ
- High school diploma with 6 years of relevant experience, or Bachelor’s degree with 4 years of relevant experience.
- Education in Accounting, Treasury, Supply Chain Management, Human Resources, Information Management, IT, Business Management, or Administration is relevant.
- Technical and functional experience with ERP systems.
- Experience in one or more areas such as procurement, inventory, warehousing, finance, treasury, project budgeting, HR, payroll, recruitment, workflows, or approval processes.
- Ability to liaise effectively with internal technical and business stakeholders.
- Ability to acquire and apply system administration and technical knowledge.
- Ability to manage multiple requests in a fast-paced support environment.
- Understanding of incident and problem management processes.
- Fluency in English is required.
- Oracle Cloud ERP module certifications are an advantage.
Հմտություններ
UserSupportERPOracleCloudFusionWaveTier2IncidentManagementProblemBusinessProcessSystemAdministrationProcurementProcessesInventoryFinanceTreasuryHumanResourcesPayrollRecruitmentWorkflowsApprovalStakeholderCommunicationDocumentationEnglishTechnicalFunctional
International Organization for Migration (IOM)
The International Organization for Migration (IOM) is part of the United Nations system and plays a central role in global migration governance. Its work includes supporting migrants in vulnerable situations, assisting displaced populations, responding to humanitarian crises, strengthening migration policy, and promoting international cooperation on migration issues. IOM works with governments, civil society, international partners, and communities to help ensure that migration is managed in a humane, dignified, and sustainable way.