FULL TIME|Yerevan, Armenia|Posted 1/29/2026
Ucom CJSC /Call Center Specialist
Overview
Ucom is looking for a Call Center Specialist to join its customer service team in Yerevan. The role involves handling customer calls, providing accurate information about Ucom services and products, resolving customer inquiries, and ensuring a high level of customer satisfaction in accordance with company standards.
Responsibilities
- Handle inbound and outbound customer calls professionally
- Provide information about Ucom services, tariffs, and offers
- Register customer requests and inquiries in internal systems
- Resolve customer issues or escalate complex cases when required
- Maintain service quality and customer satisfaction standards
- Follow company procedures and communication guidelines
Requirements
- Strong communication and interpersonal skills
- Customer-oriented mindset
- Basic computer skills and system usage
- Ability to work in a shift-based environment
- Experience in a call center or customer service role is an advantage
- Knowledge of telecom services is a plus
Skills
Call Center OperationsCustomer ServicePhone HandlingCommunication SkillsCRM Systems
Ucom CJSC
Ucom CJSC is one of Armenia’s leading telecommunications service providers, offering high-quality fixed and mobile connectivity, IPTV, broadband internet, and converged digital services. Guided by innovation and strong corporate responsibility principles, Ucom has developed advanced 4G+ and 5G networks in partnership with global technology firms such as Nokia, serving a broad base of customers across Armenia. The company invests in technological advancement, digital education, renewable energy initiatives, and sustainable community growth. Ucom is one of the country’s largest employers and tax contributors, committed to reliable service delivery and continuous modernization.