FULL TIME|Remote, Global / Remote · Remote|Posted 2/3/2026
Lion Group /Customer Support Specialist
Overview
Lion Group is seeking a Customer Support Specialist to provide high-quality assistance to customers across digital channels. The role focuses on handling inquiries, resolving issues efficiently, and ensuring a positive customer experience while working in a remote, performance-driven environment.
Responsibilities
- Provide customer support via chat, email, or ticketing systems
- Handle customer inquiries and resolve issues in a timely manner
- Escalate complex cases to relevant internal teams when required
- Maintain accurate records of customer interactions
- Follow internal processes, SLAs, and quality standards
- Collaborate with team members to improve service quality
- Contribute to customer satisfaction and retention
Requirements
- Experience in customer support or service-related roles
- Strong written and verbal communication skills in English
- Customer-oriented mindset and problem-solving ability
- Ability to work independently in a remote environment
- Familiarity with CRM or ticketing systems is a plus
- Good time management and organizational skills
Lion Group
Lion Group is an international business group focused on building, scaling, and operating digital products and technology-driven companies. Since its founding in 2014, Lion Group has developed a diverse portfolio across industries such as iGaming, digital marketing, software development, and online services. The group combines strategic management, advanced technology, and data-driven execution to support the growth of its products and partner companies in global markets. Lion Group operates with a strong focus on innovation, scalability, and long-term value creation.