FULL TIME|Yerevan, Armenia|Posted 1/23/2026
Maqoor /Call Center Specialist
Overview
The Call Center Specialist is responsible for handling inbound and outbound calls, providing accurate information to customers, supporting sales or service processes, and maintaining high customer satisfaction. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Responsibilities
- Handle inbound and outbound customer calls professionally
- Provide accurate information about products or services
- Register customer data and interactions in CRM systems
- Resolve customer inquiries and escalate issues when necessary
- Support sales or customer retention activities
- Maintain service quality and performance standards
Requirements
- Previous experience in a call center or customer service role is an advantage
- Strong verbal communication skills
- Basic computer and data entry skills
- Ability to work under pressure and meet targets
- Knowledge of CRM systems is a plus
Maqoor
Maqoor is a product-focused software and digital design studio based in Armenia. The company specializes in building high-quality web and mobile applications, combining modern engineering practices with strong UI/UX design to deliver polished digital products. Maqoor works with startups and growing businesses to transform ideas into scalable, maintainable, and user-centric solutions. Its services span product strategy, design, frontend and backend development, and long-term product support.