Viva Armenia CJSC /Customer Care Specialist

Overview

Viva Armenia is looking for a Customer Care Specialist to join its team in Yerevan. The role involves providing professional customer support, consulting clients on company products and services, handling customer requests, and ensuring high levels of customer satisfaction in line with company standards and procedures.

Responsibilities

Provide high-quality customer service to Viva customers
Consult clients on telecom products, services, and tariff plans
Handle customer inquiries, requests, and complaints efficiently
Process service activations and modifications
Maintain accurate customer records in internal systems
Ensure compliance with company policies and service standards
Achieve individual and team service or sales targets

Requirements

Experience in customer service or sales is an advantage
Strong communication and interpersonal skills
Customer-oriented mindset
Ability to work under pressure and in a fast-paced environment
Basic computer skills
Knowledge of telecom services is a plus

Skills

Customer ServiceCustomer CareSales SupportClient ConsultationCommunication Skills

Viva Armenia CJSC

Viva Armenia CJSC, operating under the brand name Viva, is the leading mobile telecommunications provider in Armenia. Founded in 2005, the company delivers a wide range of services including mobile voice, high-speed mobile internet (4G/4G+), digital solutions, and value-added services for individual and corporate customers. Viva plays a key role in Armenia’s digital transformation by continuously investing in network modernization, service quality, and innovative customer-centric solutions. The company is widely recognized for its strong infrastructure, nationwide coverage, and long-term contribution to the country’s technological and economic development.