FULL TIME|Remote, Global / Remote · Remote|Posted 1/31/2026
OKX /Customer Support Specialist
Overview
OKX is a leading global cryptocurrency exchange and Web3 technology company. As a Customer Support Specialist, you will provide high-quality support to users worldwide, assist with account and transaction-related inquiries, and ensure an excellent customer experience in a fast-paced, security-focused environment.
Responsibilities
- Provide customer support via chat, email, and ticketing systems
- Assist users with account, trading, and transaction inquiries
- Troubleshoot issues and escalate complex cases to relevant teams
- Ensure accurate documentation of customer interactions
- Follow compliance, security, and operational procedures
- Meet service quality and response time targets
- Work collaboratively with global support and operations teams
Requirements
- Experience in customer support or service-related roles
- Strong written and verbal communication skills in English
- Ability to work in a fast-paced, 24/7 environment
- High attention to detail and problem-solving skills
- Basic understanding of cryptocurrency or financial platforms is a plus
- Ability to work independently and as part of a team
- Familiarity with CRM or ticketing systems is an advantage
Skills
Customer SupportFinTech SupportCommunication SkillsProblem SolvingCRM SystemsTicketing SystemsCryptocurrency BasicsCompliance AwarenessTime ManagementRemote Work
OKX
OKX is a leading global cryptocurrency exchange and Web3 technology company, providing advanced financial services to millions of users worldwide. Founded in 2017, OKX offers a comprehensive ecosystem that includes crypto trading (spot, margin, derivatives), decentralized finance (DeFi), NFTs, wallets, and blockchain infrastructure. The company is focused on building a secure, transparent, and efficient financial future powered by blockchain technology. OKX serves both retail and institutional users, supporting innovation across digital assets, decentralized applications, and next-generation financial products.