FULL TIME|Yerevan, Armenia|Posted 2/9/2026
XM /Customer Support Specialist
Overview
XM is an international online trading and investment services provider. As a Customer Support Specialist, you will assist clients with account-related inquiries, platform usage, and general support requests, ensuring a high level of customer satisfaction while complying with internal policies and regulatory standards in a fast-paced financial services environment.
Responsibilities
- Provide customer support via chat, email, or ticketing systems
- Assist clients with account setup, verification, and general inquiries
- Support users with platform-related questions
- Investigate and resolve customer issues efficiently
- Escalate complex or compliance-related cases when required
- Maintain accurate records of customer interactions
- Follow internal procedures, SLAs, and regulatory guidelines
Requirements
- Experience in customer support or service-related roles
- Strong written and verbal communication skills in English
- Customer-oriented mindset and problem-solving ability
- Ability to work in a fast-paced, regulated environment
- Basic understanding of financial services or trading platforms is a plus
- Familiarity with CRM or ticketing systems is an advantage
- Ability to work independently and as part of a team
Skills
Customer SupportFinTech SupportCommunication SkillsProblem SolvingCRM SystemsTicketing SystemsCompliance AwarenessTime ManagementClient RelationsFinancial Services Basics
XM
XM is a globally recognized online trading broker and part of the Trading Point Group. Founded in 2009, XM provides access to a wide range of financial instruments including forex, CFDs on stocks, indices, commodities, precious metals, and energies. The company serves millions of clients worldwide and is known for transparent trading conditions, advanced trading platforms, multilingual customer support, and strong regulatory compliance across multiple jurisdictions. XM focuses on delivering reliable trading infrastructure, fast execution, and continuous innovation in online financial services.