FULL TIME|Remote, United States · Remote|Posted 2/16/2026
Shopmonkey /Customer Support Specialist
Overview
Shopmonkey is a SaaS platform providing shop management software for automotive repair businesses. As a Customer Support Specialist, you will assist customers with product-related inquiries, provide troubleshooting support, and ensure a smooth and positive user experience in a fast-paced, customer-focused environment.
Responsibilities
- Provide product support via chat, email, or phone
- Assist customers with onboarding and feature usage
- Troubleshoot technical issues and escalate when needed
- Maintain accurate records in CRM systems
- Ensure high customer satisfaction and response quality
- Collaborate with product and engineering teams
- Follow internal SLAs and support guidelines
Requirements
- Experience in customer support or SaaS environments
- Strong communication and problem-solving skills
- Ability to explain technical concepts clearly
- Familiarity with CRM or ticketing systems
- Customer-first mindset
- Experience in automotive or shop management software is a plus
- Ability to work independently and in a team
Skills
Customer SupportSaaS SupportCRM SystemsTroubleshootingCommunication SkillsTechnical SupportProblem SolvingTicketing SystemsClient ManagementRemote Work
Shopmonkey
Shopmonkey is a cloud-based shop management software platform designed to help automotive repair shops streamline operations, improve efficiency, and grow their businesses. Founded in 2016, the company provides an all-in-one system for managing appointments, estimates, invoices, payments, inventory, customer communication, and reporting. The platform integrates modern automation and digital tools to replace manual processes traditionally used in auto repair businesses. Shopmonkey serves thousands of automotive service providers, helping them modernize workflows and enhance customer experience.