FULL TIME|Remote, Global / Remote · Remote|Posted 1/31/2026
Binance /Customer Support Specialist
Overview
Binance is a leading global blockchain ecosystem and cryptocurrency exchange. As a Customer Support Specialist, you will provide professional support to users worldwide, handle account and transaction-related inquiries, and ensure a secure and high-quality customer experience in a fast-paced, compliance-driven environment.
Responsibilities
- Provide customer support via chat, email, and ticketing systems
- Assist users with account, trading, and transaction-related issues
- Investigate and resolve customer inquiries efficiently
- Escalate complex or sensitive cases to relevant internal teams
- Maintain accurate records of customer interactions
- Follow internal policies, security, and compliance procedures
- Meet service quality, response time, and customer satisfaction targets
Requirements
- Experience in customer support or service-related roles
- Excellent written and verbal communication skills in English
- Ability to work in a fast-paced, 24/7 operational environment
- Strong problem-solving and analytical skills
- Basic understanding of cryptocurrency, blockchain, or financial services is a plus
- Familiarity with CRM or ticketing systems is an advantage
- Ability to work independently and as part of a global team
Skills
Customer SupportFinTech SupportCryptocurrency BasicsCommunication SkillsProblem SolvingCRM SystemsTicketing SystemsCompliance AwarenessTime ManagementRemote Work
Binance
Binance is the world’s largest cryptocurrency exchange by trading volume and a leading global blockchain ecosystem. Founded in 2017, Binance provides a comprehensive suite of digital asset products and services, including spot and derivatives trading, staking, lending, payments, NFTs, Web3 wallets, and blockchain infrastructure. The Binance ecosystem also includes blockchain networks (such as BNB Chain), developer tools, and educational initiatives aimed at accelerating global crypto adoption. Serving millions of users worldwide, Binance focuses on security, liquidity, innovation, and accessibility across the digital finance landscape.