Libertex Group /CRM System Administrator

Overview

Responsibilities

• - Manage and optimize CRM system settings, workflows, permissions, profiles, and custom objects.
• - Support Customer Support operations by improving CRM processes and system usability.
• - Create and manage workflow rules, data validation, approval processes, reports, and dashboards.
• - Configure and support chatbot, virtual assistant, and customer communication workflows.
• - Analyze CRM and support team data to identify operational insights and productivity improvements.
• - Gather business requirements from internal teams and implement CRM solutions.
• - Coordinate integrations with third-party applications, plugins, APIs, and tools.
• - Support daily troubleshooting, bug fixing, user adoption, training, and documentation.
• - Maintain CRM data accuracy and resolve data anomalies.
• - Work cross-functionally with internal teams to improve CRM efficiency and user experience.

Requirements

• - Strong experience in CRM administration, including permissions, workflows, custom architecture, and system optimization.
• - Experience with CRM platforms such as Salesforce, Intercom, Freshdesk, or similar systems.
• - Understanding of Customer Support operations, goals, and workflows.
• - Ability to create and manage custom objects, fields, formulas, record types, page layouts, reports, and dashboards.
• - Experience with workflow automation, data validation, and approval processes.
• - Knowledge of virtual phone systems, AI tools, chatbots, APIs, integrations, and third-party platforms.
• - Strong analytical and problem-solving skills.
• - Ability to troubleshoot issues, support users, create documentation, and provide training.
• - Strong attention to detail and data integrity.
• - Excellent communication and organizational skills.
• - English proficiency at B2 level or higher.
• - Degree in IT, Business Analysis, or a related field is a plus.

Skills