FULL TIME|Remote, Global / Remote · Remote|Posted 2/1/2026
Bitget /Customer Support Specialist
Overview
Bitget is a global cryptocurrency exchange and Web3 platform serving users worldwide. As a Customer Support Specialist, you will provide professional support to international users, handle account and transaction-related inquiries, and ensure a secure and high-quality customer experience in a fast-paced, compliance-driven environment.
Responsibilities
- Provide customer support via chat, email, and ticketing systems
- Assist users with account, trading, and transaction-related questions
- Investigate issues and provide timely, accurate solutions
- Escalate complex or sensitive cases to relevant internal teams
- Maintain detailed records of customer interactions
- Follow internal security, compliance, and operational procedures
- Meet service quality, response time, and customer satisfaction targets
- Work in shifts as required by 24/7 operations
Requirements
- Experience in customer support or service-related roles
- Excellent written and verbal communication skills in English
- Ability to work in a fast-paced, shift-based environment
- Strong problem-solving and analytical skills
- Basic understanding of cryptocurrency or financial platforms is a plus
- Familiarity with CRM or ticketing systems is an advantage
- Ability to work independently and as part of a global team
Skills
Customer SupportFinTech SupportCryptocurrency BasicsCommunication SkillsProblem SolvingCRM SystemsTicketing SystemsCompliance AwarenessTime ManagementRemote Work
Bitget
Bitget is a leading global cryptocurrency exchange and Web3 platform, best known for its innovative copy trading features and advanced derivatives trading products. Founded in 2018, Bitget provides a comprehensive digital asset ecosystem including spot and futures trading, copy trading, staking, wallets, and Web3 solutions. The platform serves millions of users worldwide and focuses on security, transparency, and user-centric innovation. Bitget actively supports the growth of the crypto ecosystem through technology development, strategic partnerships, and global community engagement.