Salmon /Field Collections Officer - North Cotabato

Overview

Salmon Group Ltd is a rapidly growing consumer fintech group focused on building a credit-led neobank and technology-driven financial platform in Southeast Asia. The Field Collections Officer is responsible for visiting clients, managing overdue payment follow-ups, negotiating payment arrangements, documenting client interactions, and coordinating with internal teams when unresolved cases require further action.

Responsibilities

Visit clients' residences or businesses to collect overdue payments.
Negotiate payment arrangements with customers who are behind on their bills.
Maintain follow-up with clients to ensure payment deadlines are met.
Document every visit and interaction with clients accurately.
Collaborate with the legal team when unresolved cases require legal action.

Requirements

Experience in debt collection or a similar customer-facing role.
Previous experience in sales, customer service, or field-based work is an advantage.
Knowledge of financial or debt recovery processes is beneficial.
Strong interpersonal and communication skills.
Ability to handle difficult conversations professionally.
Ability to negotiate payment arrangements and settlements.
Own motorcycle and driver’s license may be required.
At least 1 year of field collection experience is preferred.

Skills

DebtCollectionFieldCollectionsCustomerServiceNegotiationPaymentFollow-upClientCommunicationConflictResolutionDocumentationFinancialServicesMotorcycleDriving

Salmon

Salmon is a fintech company based in the Philippines that provides accessible financial services, including consumer lending, credit solutions, and digital financial products. The company focuses on offering simple, fast, and transparent financial tools to underserved and emerging markets. Salmon combines technology with financial expertise to improve access to credit and promote financial inclusion.