Customer Service Agent - Merchant Team

Overview

Responsibilities

• Handle inbound customer and merchant inquiries through chats, emails, and calls.
• Provide accurate information and help resolve customer problems or issues.
• Support frontline customer service operations for merchant and P2P-related cases.
• Escalate complex issues to team leaders, managers, or relevant departments when required.
• Follow quality assurance standards and internal customer support procedures.
• Comply with the work schedule set by the team leader.
• Assist with additional customer support processes when assigned.
• Maintain a strong team-working attitude across the support team and other departments.
• Stay updated with relevant information to support customer service operations.
• Provide professional, clear, and timely communication to customers.

Requirements

• 2-3 years of experience in frontline customer support, preferably in the financial or service industry.
• Experience supporting customers through live chat is preferred.
• Strong communication and customer service skills.
• Ability to solve complex problems while delivering a strong customer experience.
• Adaptable and resilient mindset in a fast-changing environment.
• Ability to multitask, prioritize, and manage time effectively.
• Fast and stable internet connection.
• Ability to work flexible hours and shifts, including night shifts, weekends, and public holidays.
• Knowledge or interest in blockchain, digital assets, fintech, or Binance P2P is an advantage.
• Native or professional-level language skills are required; exact language combination depends on the selected location.
• English communication skills are preferred for international coordination.

Skills

Binance