The Flex /Customer Support Specialist

Overview

The Flex is a workforce management and flexible staffing platform seeking a Customer Support Specialist to support users and clients across its platform. In this role, you will handle customer inquiries, resolve issues efficiently, and ensure a positive user experience while working in a dynamic, remote-first environment.

Responsibilities

Provide customer support via chat, email, and ticketing systems
Assist users with platform-related questions and issues
Troubleshoot problems and escalate complex cases when necessary
Maintain accurate records of customer interactions
Follow internal processes, SLAs, and quality standards
Collaborate with internal teams to ensure timely issue resolution
Contribute to customer satisfaction and retention

Requirements

Experience in customer support or service-related roles
Strong written and verbal communication skills
Problem-solving and customer-oriented mindset
Ability to work independently in a remote environment
Familiarity with CRM or ticketing systems is a plus
Good time management and organizational skills

Skills

Customer SupportCommunication SkillsProblem SolvingCRM SystemsTicketing SystemsTime ManagementRemote WorkCustomer SatisfactionMultitasking

The Flex

The Flex is a global Employer of Record (EOR) and workforce management platform that enables companies to hire, manage, and pay talent internationally without establishing local legal entities. The platform simplifies global employment by handling compliance, payroll, taxes, benefits, and local labor regulations across multiple countries. The Flex supports startups, scale-ups, and global enterprises in building distributed teams quickly and compliantly. By combining legal expertise, technology, and operational efficiency, The Flex helps organizations scale internationally while reducing administrative and regulatory complexity.