Workato /Customer Success Manager

Overview

Workato is seeking a Customer Success Manager to manage strategic customer relationships and ensure successful implementation and adoption of its automation platform. The role focuses on driving customer engagement, retention, and long-term value creation within enterprise accounts.

Responsibilities

Manage and grow strategic customer accounts
Drive product adoption and customer engagement
Conduct regular business reviews with clients
Identify upsell and expansion opportunities
Collaborate with sales and technical teams
Monitor customer KPIs and satisfaction metrics
Act as primary point of contact for enterprise clients

Requirements

Experience in Customer Success, Account Management, or SaaS
Strong understanding of enterprise software solutions
Excellent communication and stakeholder management skills
Ability to manage multiple client accounts
Analytical mindset and data-driven approach
Experience working in a fast-paced tech environment
Fluent English communication skills

Skills

Customer SuccessSaaSAccount ManagementClient RetentionEnterprise SoftwareKPI TrackingStakeholder ManagementCommunication SkillsAutomation Platforms

Workato

Workato is a leading enterprise automation platform that enables organizations to integrate applications, automate workflows, and orchestrate complex business processes without heavy coding. Founded in 2013, the company provides an intuitive, scalable integration platform (iPaaS) that connects cloud and on-premise systems. Workato serves enterprises across industries, helping them streamline operations, improve efficiency, and accelerate digital transformation initiatives. The platform combines automation, API management, and AI-driven capabilities to simplify enterprise integration at scale.