Fundraise Up /Customer Success Manager

Overview

Fundraise Up is a SaaS platform that helps nonprofit organizations optimize online fundraising and donation experiences. As a Customer Success Manager, you will build long-term relationships with nonprofit clients, ensure successful onboarding and product adoption, and drive customer satisfaction and retention in a fast-growing, remote-first environment.

Responsibilities

Manage and nurture relationships with nonprofit clients
Support onboarding and product adoption processes
Understand client goals and provide strategic guidance
Monitor account performance and identify growth opportunities
Collaborate with product and support teams to resolve issues
Prepare reports and performance updates for clients
Drive retention and expansion within assigned accounts

Requirements

Experience in customer success, account management, or SaaS roles
Strong communication and relationship-building skills
Analytical mindset with ability to interpret performance data
Client-oriented and proactive approach
Experience working with CRM systems
Understanding of nonprofit sector or fundraising is a plus
Ability to work independently in a remote environment

Skills

Customer SuccessSaaSAccount ManagementClient Relationship ManagementCRM SystemsData AnalysisCommunication SkillsRetention StrategyNonprofit Sector KnowledgeRemote Work

Fundraise Up

Fundraise Up is a technology company providing a modern fundraising platform designed to help nonprofits increase online donations and donor engagement. Founded in 2017, the company offers intelligent donation tools that optimize conversion rates, recurring giving, and overall fundraising performance. The platform integrates seamlessly with nonprofit websites and leverages data-driven personalization, payment flexibility, and advanced analytics to improve donor experience. Fundraise Up works with mission-driven organizations globally, supporting charities in maximizing the impact of their digital fundraising efforts.