Planner 5D /Customer Support Specialist

Overview

Planner 5D is a leading home design and interior planning platform used by millions of users worldwide. The Customer Support Specialist role focuses on assisting users with product-related questions, subscriptions, and technical issues, while ensuring a high level of customer satisfaction in a remote, fast-paced SaaS environment.

Responsibilities

Provide customer support via chat, email, and ticketing systems
Assist users with product usage, subscriptions, and billing inquiries
Troubleshoot basic technical issues and escalate complex cases
Maintain accurate records of customer interactions
Follow support workflows, SLAs, and quality standards
Collaborate with product and engineering teams when needed
Contribute to customer satisfaction and retention

Requirements

Experience in customer support or service-related roles
Strong written communication skills in English
Customer-oriented mindset and problem-solving ability
Ability to work independently in a remote environment
Familiarity with SaaS products and ticketing systems is a plus
Good time management and organizational skills

Skills

Customer SupportSaaS SupportCommunication SkillsProblem SolvingTicketing SystemsCRM SystemsTime ManagementRemote WorkCustomer SatisfactionMultitasking

Planner 5D

Planner 5D is a leading home and interior design platform that enables users to create detailed 2D and 3D floor plans and realistic interior designs with ease. Founded in 2011, the platform is used by homeowners, designers, educators, and real estate professionals around the world to visualize and plan residential and commercial spaces. By combining intuitive design tools with artificial intelligence, Planner 5D simplifies complex design workflows and makes interior design accessible to users of all skill levels. The platform supports millions of projects globally and continues to expand its AI-powered features for smarter, faster, and more realistic space planning.