FULL TIME|Remote, Global / Remote · Remote|Posted 2/4/2026
Tabby /Customer Support Specialist
Overview
Tabby is a leading Buy Now, Pay Later (BNPL) fintech company serving users across multiple markets. As a Customer Support Specialist, you will assist customers with account, payment, and product-related inquiries, ensuring a secure and high-quality customer experience in a fast-paced, compliance-focused environment.
Responsibilities
- Provide customer support via chat, email, or ticketing systems
- Assist customers with account, payment, and transaction inquiries
- Investigate issues and provide timely, accurate solutions
- Escalate complex or sensitive cases to relevant internal teams
- Maintain accurate records of customer interactions
- Follow security, compliance, and operational procedures
- Meet service quality, response time, and customer satisfaction targets
Requirements
- Experience in customer support or service-related roles
- Strong written and verbal communication skills in English
- Customer-oriented mindset with strong problem-solving skills
- Ability to work independently in a remote or hybrid environment
- Familiarity with fintech or payment platforms is a plus
- Experience with CRM or ticketing systems is an advantage
Skills
Customer SupportFinTech SupportPayment SystemsCommunication SkillsProblem SolvingCRM SystemsTicketing SystemsCompliance AwarenessTime ManagementRemote Work
Tabby
Tabby is a leading Buy Now, Pay Later (BNPL) fintech company operating across the Middle East. Founded in 2019, Tabby enables consumers to split purchases into interest-free installments while allowing merchants to increase conversion rates and average order values through flexible payment options. The platform partners with thousands of retailers across e-commerce and in-store channels, offering seamless checkout experiences and responsible credit solutions. Tabby focuses on financial inclusion, transparent pricing, and secure payment infrastructure, serving millions of users across the region.