FULL TIME|Yerevan, Armenia|Posted 2/2/2026
EasyPay /Call Center Specialist
Overview
EasyPay Armenia is looking for a Call Center Specialist to join its customer support team. The role involves handling customer inquiries related to payment services, providing accurate information, resolving issues, and ensuring a high level of customer satisfaction while complying with company procedures and service standards.
Responsibilities
- Handle inbound customer calls professionally and efficiently
- Provide information about EasyPay services and payment solutions
- Register and process customer requests and inquiries
- Resolve customer issues or escalate complex cases when required
- Maintain accurate records in internal systems
- Follow service quality standards and call center procedures
- Contribute to customer satisfaction and service improvement
Requirements
- Experience in call center or customer service roles is an advantage
- Strong verbal communication skills
- Customer-oriented attitude and problem-solving ability
- Basic computer and system navigation skills
- Ability to work in shifts if required
- Knowledge of financial or payment services is a plus
Skills
Call Center OperationsCustomer ServicePhone HandlingCommunication SkillsCRM SystemsProblem SolvingData EntryTime ManagementPayment Services KnowledgeCustomer Satisfaction
EasyPay
EasyPay is one of Armenia’s leading financial technology companies, providing digital payment solutions and financial services for individuals and businesses. Founded in 2012, EasyPay operates an extensive nationwide network of payment terminals and offers a comprehensive mobile application and digital wallet. The company enables users to pay utility bills, mobile services, taxes, loans, and other financial obligations quickly and securely. EasyPay plays a key role in Armenia’s cashless payment ecosystem by continuously expanding its services, infrastructure, and technology platforms.