FULL TIME|Remote, Remote · Remote|Posted 3/26/2026
ICON plc /Customer Support Representative
Overview
The company is hiring a Customer Support Representative to handle customer inquiries, provide assistance, and ensure a positive customer experience. The role involves communication with clients, resolving issues, and maintaining service quality.
Responsibilities
- Handle customer inquiries, provide support via communication channels, resolve issues efficiently, maintain customer satisfaction, and document interactions.
Requirements
- Strong communication skills, customer service experience, ability to multitask, problem-solving skills, and familiarity with support tools is a plus.
Skills
Customer SupportCommunication SkillsProblem SolvingCRM SystemsEmail SupportChat SupportMultitaskingCustomer Service
ICON plc
ICON plc is a global clinical research organization (CRO) that provides consulting, clinical development, and commercialization services to the pharmaceutical, biotechnology, and medical device industries. The company supports the full lifecycle of drug development, including clinical trials, data analysis, regulatory support, and market access. ICON helps accelerate the development of new treatments through advanced analytics, technology, and scientific expertise.