Syrve /Manager of L3 Tech Support Team

Overview

Syrve is seeking a Manager of L3 Tech Support Team to lead advanced technical support operations. The role involves managing a team of senior technical specialists responsible for resolving complex system issues, ensuring service reliability, and maintaining high customer satisfaction standards.

Responsibilities

Lead and manage the L3 technical support team
Handle complex technical escalations
Ensure SLA compliance and service quality
Coordinate with development and product teams
Monitor team performance and KPIs
Implement process improvements in support workflows
Provide mentoring and technical guidance to team members

Requirements

Experience managing technical support teams
Strong background in IT systems and troubleshooting
Knowledge of POS systems or enterprise software is a plus
Excellent problem-solving and analytical skills
Strong leadership and communication abilities
Experience working with ticketing systems
Fluent English communication skills

Skills

Technical SupportTeam LeadershipIT TroubleshootingEscalation ManagementSLA ManagementPOS SystemsEnterprise SoftwareProcess OptimizationKPI MonitoringCommunication Skills

Syrve

Syrve is a global provider of restaurant management and point-of-sale (POS) software solutions designed to optimize operations across the hospitality industry. The company delivers end-to-end tools covering order management, inventory control, staff scheduling, analytics, and customer engagement. Syrve’s platform integrates front-of-house and back-of-house operations into a unified system, enabling restaurant owners and chains to increase efficiency, reduce costs, and improve service quality. The company supports restaurants of various sizes, from independent venues to multi-location chains.