Nordic Sculpt /Customer Support Specialist

Overview

Nordic Sculpt is an e-commerce wellness brand serving customers globally. As a Customer Support Specialist, you will assist customers with order-related inquiries, product questions, and post-purchase support, ensuring a smooth and positive customer experience in a fully remote environment.

Responsibilities

Handle customer inquiries via email, chat, or ticketing systems
Assist customers with orders, returns, refunds, and delivery issues
Provide accurate information about products and policies
Resolve customer issues efficiently and professionally
Escalate complex cases when necessary
Maintain accurate records of customer interactions
Follow support workflows, SLAs, and quality standards

Requirements

Experience in customer support or e-commerce support roles is an advantage
Strong written communication skills in English
Customer-oriented mindset and problem-solving ability
Ability to work independently in a remote environment
Basic computer and system navigation skills
Familiarity with CRM or helpdesk tools is a plus
Good time management and attention to detail

Skills

Customer SupportE-commerce SupportOrder ManagementCommunication SkillsProblem SolvingCRM SystemsTicketing SystemsTime ManagementRemote WorkCustomer Satisfaction

Nordic Sculpt

Nordic Sculpt is a modern wellness and body-sculpting brand focused on helping people feel confident in their bodies through non-invasive, at-home solutions. The brand designs and offers innovative sculpting and toning products inspired by Nordic simplicity, functionality, and self-care philosophy. Operating as a direct-to-consumer (DTC) brand, Nordic Sculpt emphasizes accessibility, ease of use, and evidence-based wellness practices. Its products are developed to integrate seamlessly into everyday routines, supporting body confidence, self-care, and overall wellbeing.